Cancellation Policy
We understand that sometimes life can be unpredictable, so we are happy to change your booking ahead of the scheduled appointment time.
As all Kobodi treatments and classes are delivered by AHPRA regulated health care practitioners, our registration, our professional indemnity insurance and the government provide our professions with a set of standards and guidelines we must adhere to.
These standards are what allows our clients to claim our services on Private Health Insurance, gives our accreditation and ensures your satisfaction. Due to these required standards most of our Treatments and Group Class Plans are prepared before the day of your booking by your treating Practitioner.
Kobodi class sizes are small and all treatments are delivered with 100% guided attention. Due to this there are often extensive waitlists, with clients, as equally deserving as you, wanting to attend Kobodi. If you do not attend or cancel your session late we are not always able to fill these places. This impacts the flow of the studio and our Practitioners’ remuneration.
It is for these reasons, that if you need to change your booking we require you to do so outside of the following timeframes so that our Practitioners and Administrative Staff can adapt accordingly. Failure to do so will result in a cancellation fee being incurred.
Our Kobodi Cancellation Policy Terms and fees for Treatments, Clinical Pilates and Group Classes are set forth below.
For all Allied Health Treatments and 1:1 Pilates Appointments, 50% of the session price will be charged for cancellations within 12 hours of appointment time. Clients that fail to attend their appointment without notifying us prior to its start time will be charged the full cost of the Treatment or 1:1 appointment fee.
For all Remedial Massage Treatments, 50% of the session price will be charged for cancellations within 12 hours of appointment time. Clients that fail to attend their appointment without notifying us prior to its start time will be charged the full cost of the Treatment fee.
For all Traditional Chinese Medicine Treatments, 50% of the session price will be charged for cancellations within 12 hours of appointment time. Clients that fail to attend their appointment without notifying us prior to its start time will be charged the full cost of the Treatment fee.
Clients who fail to attend or cancel their Clinical Pilates Class within 24 hours of the class time will be charged the full cost of the session or forfeit a class credit.
Clients who fail to attend or cancel within 12 hours of the scheduled class time will be charged the full cost of a single session or forfeit a class credit.
All Membership and 2 Week Introductory Offer Clients will be charged a $10 cancellation fee per class for non-attendance or cancelling within 12 hours of the scheduled class.