Frequently Asked Questions

Please read our FAQ before sending us a message.


Where are you located?

Our address is 2a Tannock Street Balwyn North VIC 3104.

We are located in the Greythorn Central shops just off Doncaster Road in the suburb of Balwyn North. 

Is there parking?

There is ample free public car park adjacent to the studio just off Tannock Street. There is also street parking on Tannock Street and Doncaster Road. 

Please arrive 10 minutes earlier to your appointment during peak times. 

How can I make a booking?

You can click on this link: Book Now

Alternatively, you can call (03) 9816 3589

How long will my appointment go for?

We pride ourselves on our longer appointments which allows you and the practitioner to address the root cause of your aches and pains.


  • Physiotherapy – Initial Consultation is 45 minutes and Subsequent (Standard) Consultation is 30 minutes. 
  • Osteopathy – Initial Consultation is 60 minutes and Subsequent (Standard) Consultation is 30 minutes. 
  • Acupuncture & Cupping – Initial Consultation is 60 minutes and Subsequent (Standard) Consultation is 30-45 minutes. 
Do you accept Private Health Insurance

Yes! We can process private health insurance rebates on the spot with most insurers via HICAPS. 

Do I need a referral to come and see you?

Private and private health insurance patients do not need a referral from a GP (General Practitioner). 

EPC (Medicare), WorkCover and TAC patients will require a referral from a GP. 

WorkCover and TAC patients also need to bring an approval letter from the insurance company which contains the claim number and written approval for the required services.


What payment methods do you accept?

We accept payments made via Credit Card and Paypal. 

Does pricing include taxes?

Yes, our prices already have 10% GST added. 

Where do you ship to?

We ship Australia wide. At the moment, we do not ship internationally. 

How long will my delivery take?

We ship through Australia Post and these are the time frames* they have set as a guideline:

  • Standard post (VIC): 2-5 business days 
  • Standard post (All other states): 3-6 business days
  • Express post (ACT, NSW, QLD, SA, TAS, VIC): 1-2 business days 
  • Express post (WA): 1-3 business days 
  • Express post (NT): 3-5 business days 

*Please note: These time frames may be affected due to the current pandemic. 

Do you have any stores?

Yes! Our studio is located in Melbourne, Australia. At 2a Tannock Street, Balwyn North VIC 3104. 

Is my data safe?

Yes! We take your information and data very seriously. Your payment information and personal details are kept private and safely secure. 

What happens if I'm not happy with my purchase?

We are sorry you’re not satisfied with your purchase! You can return it to us as long as it is unused and unopened (or if it’s faulty). Please check our Returns Policy for more information or contact us at 

Are your products safe to use while pregnant?

We always use safe levels of essential oils. If you are unsure, we always recommend to check with your doctor before use AND do a patch test to make sure. 

Where are your products made?

All of our products are made in small batches here in Melbourne, Australia. 

Do you test your products on animals?

We do NOT test any of our products on animals. 

Are your products vegan?

All of our products are vegan friendly – in that, they do not contain any animal products. 


2a Tannock Street Balwyn North VIC 3104

(03) 9816 3589